— Switch from SportsEngine
A $1,500-a-year captive-payments penalty buried in your subscriber agreement. Effective take rates of 5–7% of GMV. A 2% issue-resolution rate on PissedConsumer. Your registrar isn't crazy.
— The math
Headline price isn't take rate. Once you stack subscription, per-transaction, per-registrant, dispute, and minimum-volume fees, the real number lands here.
— On SportsEngine
Effective take ≈ ~5–7% of GMV
+ On EZ Event Registration
Effective take ≈ ~1.6%
— At your scale
$100,000 / yr
$6,000
on SportsEngine
$2,088
on EZ Event Registration
Save $3,912
$250,000 / yr
$15,000
on SportsEngine
$4,338
on EZ Event Registration
Save $10,662
$500,000 / yr
$30,000
on SportsEngine
$8,088
on EZ Event Registration
Save $21,912
Estimates use the midpoint of SportsEngine's reported effective take rate. Your contract may differ — pull your last statement and we'll do the real math on a 15-minute call.
— Run your own numbers
On SportsEngine
$15,000
On EZ Event Registration
$4,338
You save / yr
$10,662
$53,310 over 5 years
Estimates use the midpoint of SportsEngine's reported effective take rate (5.0%–7.0%). EZ Event Registration baseline is $49/mo + 1.5% per transaction. Your contract may differ — for the real number, send us your last statement.
— Why your registrar is unhappy
Every quote below is from a real customer review on Capterra, G2, Trustpilot, BBB, or App Store. Sourced and dated.
The Subscriber Agreement requires clubs to process at least 70% of their gross registration volume through SE Payments — or pay a $1,500/year penalty. Most clubs find out about the rule when they get the invoice.
“We didn't realize until renewal that they had a minimum-volume rule. We were charged the penalty even though we'd already started moving payments off the platform.”
PissedConsumer logs a 2% issue-resolution rate. Recent Capterra reviews describe multi-day response times and unfixed bugs lingering 4+ months. The pattern is consistent across 2023–2025 reviews.
“Support is essentially nonexistent. We've had a roster-import bug open since the spring season and it's still not fixed in fall.”
“Three days minimum for any reply, and the reply is usually a link to a help article that doesn't apply.”
Subscription payments are explicitly non-refundable. Parent refunds must be issued by the club admin — SE Support will not act on a parent's request. The platform offloads the emotional labor of refund disputes onto club registrars.
“When parents ask SE for a refund, SE tells them to call us. When we ask SE how to refund the platform fee on top of the registration, they tell us we can't. We're stuck in the middle.”
— How EZ Event Registration is different
These aren't features SportsEngine could add next sprint. They require schema-level, processor-level, and ownership-level choices baked in from day one.
/ 01
Stacked subscription + per-transaction fees + captive-volume penalty (effective 5–7% of GMV)
Flat $49/mo + 1.5% per transaction. No annual commitment. No volume minimums. No captive-payments penalty. The price you see is the price you pay.
/ 02
Customer support deflects, response times measured in days
Founder-led support team. No PE cost-cutting playbook. Response time SLA in hours, not days, with named humans on the other end.
/ 03
Refund architecture forces clubs to absorb the parent-side emotional labor
Stripe Connect v2 marketplace architecture lets clubs issue full or partial refunds in one click — including platform fees — without filing a ticket. Structural, not policy.
/ 04
Aging codebase; admin UI feels like 2014 because it largely is
Built on Next.js 16 + Fastify 5 + Prisma 7. Page speed and mobile UX are not retrofittable; they require the modern stack we already shipped on.
/ 05
PE/corporate parent introduces a roadmap that serves Comcast quarterly KPIs, not club registrars
Independent. Founder-led. Not part of a roll-up. No forced migrations on the roadmap.
— Switch from SportsEngine
Migrate from SportsEngine in days, not quarters. Founder-led support. Independent ownership. Built for this decade.